Terms & Conditions

We aim to ensure customer satisfaction. If you are not happy with a product or service, you may request a refund or exchange under the conditions below.

1. Eligibility for Refunds

• Requests must be made within the stated time from purchase.
• Items must remain in original condition.
• Proof of purchase (receipt or order number) is required.
• You must first attempt to resolve the issue with support.

2. Refund Procedure

• Contact support by email or phone with order details and reason.
• Provide supporting documentation (receipt, screenshots, etc.).
• Requests are reviewed within 7 business days, and you’ll be notified of the result.

3. Partial Refunds

• May apply if:
• The item is used or damaged.
• The purchase was part of a discount or promotion.

4. Non-Refundable Cases

• Digital products already downloaded or accessed.
• Custom or personalized items.
• Final sale or clearance purchases.

5. Refund Method

• Approved refunds go to the original payment method.
• Processing may take 7–10 business days.
• Delays caused by banks or card providers are outside our control.

6. Exchanges

• Contact support with order details and reason.
• The support team will assist with the exchange process.